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Forgotten Heroes USA Products

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Shipping and Return Policies

A. Placing Orders

1. Orders can be placed via our website at: www.forgottenheroesusa.com. or contact us diretly via the "Contact Us" page. All payments are processed through PayPal.com.

B. Terms and Conditions

1. All orders shall be shipped via USPS or UPS.
2. Any exceptions to our policies or procedures will be on a per incident basis only and does not constitute a change of policies or procedures.
3. Prices are subject to change without notice.

C. Freight Policy

1. All packages should be inspected for damage prior to acceptance. If damage occurs, report to driver immediately.
2. If damage is discovered after the driver has left, contact the delivering agent at once for an inspection. Save all original packing, including packaging and all materials.

D. Refused Shipments

1. Shipments returned a 2nd time shall require prepaying for future shipments.
2. On WILL CALL shipments and shipments where the delivering agent claims delivery could not be made on three(3) attempts, the customer must get any relief from the delivering agent.

E. Returned Goods

1. All returns shall be returned freight prepaid. Forgotten Heroes Ltd. shall refuse shipment of all returns sent COD.
2. All new merchandise returned shall be charged a 15% restocking fee.

F. Defective Merchandise (or DOA)

1. Any merchandise returned to Forgotten Heroes Ltd. that is NOT DOA is subject to restocking fees.
2. All DOA product shall be exchanged or repaired by Forgotten Heroes Ltd. for a period of 30 days from the date of invoice, unless warranty by the manufacturer prevails. Exchange warranty depends on stock availability. Forgotten Heroes Ltd. shall not substitute product on an exchange unless authorized to do so by the customer.
3. Forgotten Heroes reserves the right to refuse warranty if the product(s) show signs of tampering, misuse, abuse, or any missing items or packing, or charged for any missing items.
4. Defective product shall not be replaced until merchandise is returned to Forgotten Heroes Ltd. with the reason for the defect.

G. Returned Checks

1. Any check returned to Forgotten Heroes Ltd. due to insufficient funds shall be charged $25.00 for service charges and processing fees.
2. No other orders will be released for shipment until the check has cleared the bank or been replaced with a certified check.
3. If the NSF check is processed through the bank a second time and it fails to clear, service charges will be doubled.
4. If Forgotten Heroes Ltd. receives more than 1 NSF check in any 12 month period, the account will automatically be changed to credit card only.
5. ANY NSF CHECK MUST BE CLEARED UP WITHIN 10 DAYS OF NOTIFICATION OR A 2% PENALTY BASED ON THE AMOUNT OF THE CHECK SHALL BE CHARGED. ANY NSF CHECK RUNNING OVER 30 DAYS SHALL BE TURNED OVER FOR COLLECTION AND ALL LEGAL EXPENSES WHICH MAY OCCUR BECOME THE RESPONSIBILITY OF THE CHECK WRITER.

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